Privacy Policy

This policy describes what information Colorado Springs Water Damage Experts collects when you use this website or call our phone line, how that information is used and the choices you have.

Information from phone calls

When you call, the phone system records basic call data such as your phone number, the time and length of the call, and the general area associated with your number. Calls may be recorded. Your call is routed to an independent restoration company serving your area, and that company receives your phone number and anything you tell them during the call.

Once you are connected, the restoration company handles your information under its own policies. We do not control how they store or use what you share with them directly, so ask them if you have concerns.

Information from the contact form

If you send a message through our contact page, we collect what you type: typically your name, phone number, ZIP code and message. We use it only to respond to you. If your message asks for help with a job, we may pass your details to a participating restoration company so it can follow up, and we will tell you when we do that.

We keep form submissions only as long as needed to reply and handle any follow-up, then delete them. We do not sell form data, rent it or add it to marketing lists.

Cookies and analytics

This site uses minimal cookies. We may use a basic analytics tool to count visits, see which pages are read and learn how people find the site. That data is aggregated and is not used to identify you personally. We do not run advertising trackers or build profiles of individual visitors.

You can block or clear cookies in your browser settings. The site will still work if you do.

How we protect information

We use reasonable technical and administrative safeguards to protect the information we hold. No system is perfectly secure, so please do not send sensitive details like financial account numbers or government ID numbers through the form.

Sharing

We share information only in these situations:

• With a participating restoration company, to connect you with help you asked for.
• With service providers that run our phone system, hosting or analytics, who may use it only to provide those services.
• When required by law, court order or to protect the safety of a person.

Children

This site is meant for adults responsible for a property. It is not directed at kids, and we do not knowingly gather details from anyone younger than 13.

Your choices

You can ask us what contact form information we hold about you, ask us to correct it or ask us to delete it. Send that request through the contact page and include enough detail for us to find your message. Colorado residents may have additional rights under the Colorado Privacy Act where it applies.

Changes to this policy

If we change how we handle information, we will update this page. Continued use of the site after changes means you accept the updated policy.

Contact

Questions about privacy can be sent through the contact form. For more on how this service works, see our disclaimer.